FAQs
Client Care
I want a specific type style. Does ANZ Jewels customize jewelry orders?
Yes, we do customize jewelry! We have designers, gemologists, and jewelry specialists to help you through this process, as well as the best technology from Auto-Cad to Laser machines to make your customized.
You can select from several gemstones, metals, and styles that we showcase online to build your perfect piece. For any assistance regarding customizing your order you can reach us.
How do I care for my jewelry?
To maintain the shine of your 18k gold jewel, scrub it lightly with a soft-bristled brush using warm water and detergent-free soap. Then, buff gently with a clean cloth. Do not use steam or ultrasonic cleaners, as this can cause damage. Store your pieces in a safe, dry place when not worn to protect them from the elements of daily exposure.Our white gold pieces are rhodium plated for extra shine and durability
How can I trust diamonds online?
We know that selling diamond jewellery begins with trust. The founding team has significant experience in diamond jewellery mfg for several years. Our customer reviews will also validate our attention to detail. Moreover we're just a WhatsApp message or phone call away from answering all your queries. Ping Us!
What if I want to repair my jewel?
We can change the ring size +/- by one. Other repairs are case to case and we need to inspect the piece before we can undertake the same. The cost of such repairs will be informed to you prior to its completion.
Do cosmetics harm my jewellery?
Yes, they may. Make sure you put your jewellery on last when you are dressing so that they won’t be subject to lotions, perfumes, hair spray or any other cosmetics or chemicals which may cause permanent defects on your jewellery such as discoloration, stains or loss of brilliance. Putting your jewellery last will also prevent it from getting caught on your clothes and being damaged. Stone settings can get clogged up with cream easily. Avoid putting on lotion while wearing your rings.
How should I store my jewellery?
Store your jewellery items individually so that you can avoid scratches or damages.Humidity will cause tarnish; do not keep your jewellery container in the bathroom to avoid it.Natural oils from your skin may cause diamonds, gemstones and pearls to get dull. Handle them as little as possible when you don’t wear your jewellery.
Is it safe to use jewellery cleaners?
Some jewellery cleaners may contain abrasives which can be too harsh for your jewellery and not all of them are suitable for all types of metals and gemstones. The safest way to clean your jewellery is to use a mild soap and a very soft cloth or brush.
How does ANZ Diamonds redefine the concept of responsible luxury?
ANZ Diamonds celebrates ethical luxury by offering a diverse collection of lab grown diamond jewellery. Each piece resonates with responsible sourcing, ensuring that your choice reflects the legacy of lab grown diamonds in Australia.
I have sensitive skin, will I get allergic reactions?
We care about the materials that we use for each ANZ jewelry and carefully select allergy-friendly materials. However, allergies can be caused by many other factors such as personal conditions and how the jewelry is being used. If you have allergies, knowing the type of metals that you are allergic to can help you choose the most suitable jewelry for yourself so that you can enjoy it for a lifetime.
Lab Grown Diamonds
What are lab-grown diamonds?
Lab-grown diamonds, also known as synthetic or man-made diamonds, are diamonds that are created in a controlled laboratory environment using advanced technological processes that simulate the natural conditions under which diamonds form in the Earth's mantle.
Are lab-grown diamonds real diamonds?
Yes, lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They have the same crystal structure, hardness, brilliance, and other properties as natural diamonds.
How are lab-grown diamonds created?
Lab-grown diamonds are created through two main methods: High Pressure High Temperature (HPHT) and Chemical Vapor Deposition (CVD). HPHT involves replicating the high pressure and temperature conditions deep within the Earth to crystallize carbon into diamond. CVD involves depositing carbon atoms onto a diamond substrate in a controlled chamber.
Do lab-grown diamonds require special care?
Lab-grown diamonds require the same care as natural diamonds. Regular cleaning, proper storage, and avoiding contact with harsh chemicals will help maintain their brilliance and beauty.
Can lab-grown diamonds be resized or repaired?
Yes, lab-grown diamonds can be resized and repaired by experienced jewelers, just like natural diamonds. However, it's important to work with a jeweler who is knowledgeable about lab-grown diamond properties.
Can lab-grown diamonds be insured?
Yes, lab-grown diamonds can be insured just like mined diamonds. Many insurance companies offer coverage for both types of diamonds under their jewelry insurance policies.
Natural Diamonds
What is a natural diamond?
A natural diamond is a precious gemstone formed over billions of years under extreme pressure and temperature conditions deep within the Earth’s mantle.
How are natural diamonds formed?
Natural diamonds are formed from carbon atoms that crystallize under high-pressure and high-temperature conditions approximately 100 miles below the Earth's surface.
What makes natural diamonds unique?
Each natural diamond is unique due to its formation process, which results in distinct inclusions and variations in color, clarity, and cut.
How do natural diamonds differ from lab-grown diamonds?
Natural diamonds are formed naturally over billions of years, while lab-grown diamonds are created in a controlled environment within a few weeks. Both have the same physical and chemical properties, but natural diamonds often hold more historical and sentimental value.
How should I care for my diamond jewelry?
Clean your diamond jewelry regularly using mild soap and water, and avoid harsh chemicals. Store it separately to prevent scratches and have it professionally checked and cleaned periodically.
Can natural diamonds be customized in jewelry?
Yes, natural diamonds can be set in various types of jewelry, including rings, earrings, necklaces, and bracelets, with customizable settings to suit individual preferences.
